Shipping policy

Thank you for shopping with Norca! We’re committed to getting your order to you quickly and safely. Please read our shipping policy below for details on processing times, shipping options, and more.

Processing Time:

All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive a notification when your order has shipped.

During high-volume periods such as sales, promotions, or holidays, processing times may be slightly longer.

Shipping Rates and Delivery Estimates:

We offer the following shipping options:

Standard Shipping (Canada):
Estimated delivery times vary by location. Shipping costs are calculated at checkout. Free standard shipping is available on orders over $150 CAD.

Standard Shipping (U.S.):
Estimated delivery in 5–11 business days. Shipping costs are calculated at checkout.

Expedited Shipping (U.S.):
Estimated delivery in 3–5 business days. Shipping costs are calculated at checkout.

International Shipping:
Estimated delivery in 7–21 business days. Shipping costs are calculated at checkout based on your location and order weight.

Please note that delivery times are estimates and may vary due to factors beyond our control, including carrier delays, customs processing, weather conditions, and peak shipping periods.

United States Import Duties & Taxes:

For shipments to the United States, import duties, taxes, customs fees, and other charges may apply. These fees are determined by U.S. customs authorities and are the responsibility of the customer unless otherwise stated.

Norca is not responsible for delays caused by customs processing or for any additional fees required to receive your order.

International Shipping:

We offer international shipping to most countries. Shipping costs will be calculated at checkout based on your location and order weight.

Customers are responsible for any applicable customs duties, taxes, or import fees required by their destination country.

Order Tracking:

Once your order has shipped, you will receive a confirmation email with a tracking number (when available). Please allow 24–48 hours for tracking information to become available.

Shipping Restrictions:

We do not currently ship to P.O. Boxes or APO/FPO addresses. Some products may be subject to restrictions based on the destination country’s regulations.

Questions?

If you have any questions about your order or shipping details, please contact us at sales@norcaswim.com. We’re happy to help!