Easy Returns & Exchanges – Hassle-Free Process at Norca

At Norca, we want you to be completely satisfied with your swimwear purchase. If you need to return or exchange an item, please review our policy below:

 

Return Eligibility

• Time Frame: Returns must be initiated within 30 days of the purchase date.
• Condition: Swim suits must be unworn, unwashed, and in the original packaging with tags attached. For hygienic reasons, we cannot accept returns of items that have been worn or used.
• Receipt: Proof of purchase (receipt or order confirmation) is required for all returns and exchanges.

How to Return or Exchange

• Contact Us: Reach out to our customer service team to initiate your return or exchange.
• Shipping Instructions: Original shipping fees are non-refundable. Return shipping costs are the responsibility of the customer, except in cases of defective or damaged items.
• Refund Processing: Once we receive and inspect the returned item, we will process your refund to the original payment method within 5-7 business days.
• Exchanges: If you’re exchanging for a different size or style, we’ll ship the new item once the returned item is received and processed.

Non-Returnable Items

• Items marked as final sale or promotional items are not eligible for returns or exchanges.
• Gift cards cannot be returned or exchanged.

Defective or Damaged Items

If you receive a defective or damaged item, please contact us within 7 days of receiving your order. We will provide instructions for returning the item and issue a replacement or refund as needed.

Thank you for choosing Norca Swim! If you have any questions about our Returns & Exchanges Policy, please don’t hesitate to contact our customer service team.