Returns & Exchanges

At Norca, we want you to feel confident ordering your swimwear. Please review our return and exchange policy carefully before making a purchase.

Returns & Refunds

We accept returns within 30 days of the purchase date, provided the item meets all of the following requirements:

  • The item is unworn and unwashed
  • The item is in its original condition
  • All original tags and hygiene liners are attached
  • Be free from stains, deodorant marks, makeup, self-tanner, body oils, or any other visible marks or residue
  • The item has not been used in a pool or exposed to chlorine
  • Proof of purchase is provided

For hygiene reasons, we cannot accept returns or issue refunds for swimwear that has been worn, washed, or used.

All returns are subject to inspection upon receipt. Norca reserves the right to refuse a return that does not meet these conditions.

Once your return has been received and inspected, your refund will be issued to the original payment method within 5–7 business days.  

Initial shipping costs are non-refundable, and return shipping costs are the responsibility of the customer.

Local Exchanges Only

Exchanges are currently only available within the West Island of Montreal area.  Please contact sales@norcaswim.com to setup an appointment for an exchange.

Exchanges are subject to product availability. If the requested size, colour, or style is unavailable, we will work with you to find an available alternative.

We offer one exchange per item for a different size or eligible colour/style.

IMPORTANT: Once an item has been exchanged, the replacement item is considered FINAL SALE and cannot be exchanged again or returned for a refund.

Non-Returnable & Final Sale Items

The following items are FINAL SALE and are not eligible for returns or exchanges:

  • Custom team suits
  • Items marked Final Sale
  • Promotional items specifically identified as non-returnable
  • Gift cards

Defective Items

If you believe your Norca item has a manufacturing defect, please contact us within 30 days of receiving your order.

Please include your order number and photos showing the issue. Manufacturing defects are reviewed separately from standard returns and exchanges.

Before You Send Anything Back

Please contact us before returning or exchanging an item. Do not send items back without first receiving instructions from Norca.

We reserve the right to refuse a return or exchange if the item does not meet the requirements outlined in this policy.

If you have questions about sizing, fit, or whether your order qualifies for a return or exchange, please contact our customer service team before sending your item back. We're happy to help!